Solutions
Intelligent Automation
Automate the routine, route the exceptions to people.
Overview
Intelligent automation extends conventional workflow and robotic process automation with models that can read documents, classify requests and make recommendations.
The goal is to remove repetitive handling while keeping people in charge of judgement and exceptions, with every automated step observable and reversible where possible.
Core components
Document and message intake
Extraction and classification of emails, forms and attachments.
Decision services
Rules and models that propose or take actions with confidence thresholds.
Orchestration
Workflows that coordinate systems, queues and approvals.
Exception handling
Review queues with context so reviewers resolve cases quickly.
How it flows
- 01
Map
Document the current process and its variants.
- 02
Select
Choose steps with high volume and stable rules.
- 03
Automate
Implement with confidence thresholds and review.
- 04
Improve
Use reviewer corrections to retrain and tune.
When it fits
- Back-office operations with high manual volume
- Teams processing unstructured documents
- Processes with clear rules plus exceptions
Considerations
- Process variation can be larger than expected
- Integration with legacy systems often drives effort
- Exception volume should be measured from the start
Frequently asked questions
Bring us a decision you want to improve.
Tell us about the problem and the data you have. We will reply with a candid view of where we can help.